Freqently Asked Questions
What comes with my Bright Ivy display case?
Each Bright Ivy display case includes a crystal-clear acrylic case and your chosen base. Depending on the product, it may also include an accessory designed to enhance your item securely. Any personalisation you select is applied before dispatch.
Do you supply the item shown inside the case?
Not, unless stated. Bright Ivy display cases are designed to protect and present your own meaningful object. Items shown in photos are for illustration only, to help you visualise how the case can be used. The only exception is our Turnkey gift cases which are supplied with the meaningful object.
How do I know which size case I need?
The most important factor is the size of the object you want to display. Each product page includes guidance on suitable item dimensions. If you’re unsure, our case size quiz or customer support team can help you choose with confidence.
How much text can I engrave?
Engraving allows up to four lines, with a maximum of 30 characters per line. This is ideal for names, dates, places, or short messages that add meaning without clutter.
Can I upload my own background image?
Yes. You can upload your own image for optional UV-printed backgrounds. These are printed to cover the full back panel of the case, creating a clean, integrated backdrop for your display.
How long does personalisation take?
All cases are personalised and finished in the UK. Personalisation typically adds a short processing time, which is clearly shown at checkout. You’ll receive tracking details once your order has been dispatched.
I can’t find the exact case I’m looking for?
If you’re unsure whether one of our cases is suitable for your item, or you can’t find a case that feels quite right, we’re here to help.
You can get in touch with our team and tell us what you’re hoping to display.
Is a Bright Ivy case suitable as a gift?
Yes. Bright Ivy cases are designed as thoughtful, lasting gifts for milestones, memories, and moments worth preserving. Optional gift packaging is available on selected products.